A DoorDash driver has gone viral after she took back a customer’s meal over an $8 tip.
In a video posted by YouTube channel “Driver Man,” a female employee of the food delivery service is seen on home surveillance video demanding to speak with the customer face-to-face after she arrives with his food.
According to TooFab, the incident happened in August, but did not surface on the Internet until recently.
"I need to speak to you. I don't think you realize where they're coming from, so I need to speak to you," the driver was heard saying. "I don't think you realize the distance that it's coming from, because then you would never actually have given what you gave. So I think you can come and see me face-to-face."
The driver then claims she “drove 40 minutes” from the restaurant in Commack, New York, to the customer’s residence in Smithtown, New York — and that she deserves more than the $8 tip he gave her.
"’Cause I drove 40 minutes, I drove 40 minutes and I got it to you early, so I don't think you realize where you got it from,” she said, adding, "Do you realize how far it is? Do you realize you ordered from Commack and you're in Smithtown?"
After the customer replies, “That's a 15-, 20-minute drive,” she shoots back, "It's not! You need to try to drive it. I just drove it. It's 40 minutes. It's 12-and-a-half miles."
(According to Google maps, the fastest commute from Commack to Smithtown is 5.5 miles and takes approximately 12 minutes. However, it is unclear if traffic is considered.)
When the customer asks the driver why she accepted the pickup if it was so far away, she responds, “They don't let us know how far. So I think you need to adjust your tip. To make it right."
(Per TooFab, DoorDash does inform drivers how far a delivery is before they accept.)
After the customer refuses to adjust his gratuity, the driver takes the packaged food and leaves, saying, “Okay, I'm gonna bring the food back.”
A spokesperson for DoorDash told TooFab that the company was not aware of the incident.