Instacart Employee Saves Elderly Man’s Life During Delivery!

An Instacart employee is being hailed as a hero after she saved an elderly man from a gas leak during a delivery!

In an emotional video posted last week on TikTok, Jessica Higgs — a driver for the grocery delivery and pickup service — detailed a recent job where she received an order from a woman who was ordering food for her elderly dad.

“I’m going the extra mile for this customer like I always do, but for whatever reason, this time I was going even further in checking the back and everything,” she says in the clip.

Though the man’s daughter instructed Jessica to drop the order off on the porch, “Something was telling me, ‘No, you gotta help this man out.’”

While she says it is against company protocol, Jessica “used my judgment” and offered to help the man bring the groceries inside his home.

“But I used my judgment and I brought the groceries inside and I put them down wherever he wanted me to put them, and you’re not supposed to but I did,” Higgs explained.

“You’re just supposed to take a picture and leave. And I could not just leave,” she continued. “I got to message the lady because I was very concerned for her dad that he just looked sick and I didn’t know what to do. So I messaged her and I said, ‘If I say that the order is complete, I won’t be able to message you and I want to tell you this.’”

After feeling “dizzy,” Jessica then told the daughter that she saw a propane tank in her father’s home.

“I was in there maybe five feet and I got dizzy. And I said there’s got to be a leak,” she recalled.

After detailing the incident to the daughter, the woman told Jessica that she would have her son go check on her father. The woman also changed her tip from $14 to $100, adding the note, “Thank you so much, once my son went to check on my dad it turned out it definitely was leaking, you definitely saved my dad and my younger son’s life!!!”

Overall, Jessica’s advice to viewers is, “If you see something, say something.”

As of this writing, the video has received more than 3 million views and about 155,000 comments — including one from supermodel Bella Hadid.

“You are not ‘just an insta cart worker’!!!!!! U R helping people every single day in ways u probably don’t even know. Thank U for being U!!!!!!!” Hadid wrote.